Shipping policy
Sol’s Beauty Supplies Shipping Policy
Last updated: August 18, 2026
Thank you for shopping with Sol’s Beauty Supplies! We are committed to providing reliable and affordable delivery options for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms below.
Order Processing
Orders are processed Monday through Friday, excluding major holidays. Most orders are prepared and shipped within one to three business days after payment is received.
Orders placed after 3:00 PM EST or on weekends will begin processing on the next business day. During high-volume periods, including sales, holidays, or new product launches, processing may take slightly longer.
Shipping & Delivery
Shipping costs are calculated at checkout based on the delivery address and selected shipping method. Delivery times are estimates and begin once an order has shipped.
We currently ship within the United States only. Standard delivery typically takes approximately three to seven business days after shipment, depending on the destination and shipping service selected.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, service disruptions, or other circumstances outside of our control.
Free Shipping
Qualifying orders of $75 or more are eligible for free shipping within the United States. Any applicable requirements or exclusions will be displayed at checkout.
Tracking & Delivered Packages
Once your order ships, you will receive a shipping confirmation containing tracking information. If you do not receive tracking information within three business days, please check your spam or junk folder or contact us at Service@solsbeautysupplies.com.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once a carrier confirms that a package has been successfully delivered to the shipping address provided with the order, Sol’s Beauty Supplies is not responsible for packages that are subsequently lost, stolen, misplaced, or removed from the delivery location.
Mail Forwarding & Reshipment
Sol’s Beauty Supplies is not responsible for packages forwarded or redirected after successful delivery to the shipping address provided on the original order.
This includes packages subsequently forwarded by the USPS, another shipping carrier, a mail-forwarding service, freight forwarder, third party, or any other forwarding arrangement.
Once tracking confirms successful delivery to the address provided at checkout, any subsequent forwarding, redirection, handling, loss, damage, or delivery issue is the responsibility of the customer and/or forwarding service.
Customers using a mail-forwarding or package-forwarding service do so at their own risk.
Missing Packages
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or other areas where the carrier may have safely left the package.
You may also contact the shipping carrier directly for additional delivery information or to initiate a claim when applicable.
Damaged Orders
If your order arrives damaged, please contact us within seven days of delivery at Service@solsbeautysupplies.com and include your order number along with clear photos of the damaged product and packaging.
Please retain the original packaging while your claim is being reviewed, as it may be required for a carrier claim.
Incorrect or Undeliverable Addresses
Please verify your shipping address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to correct the address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Packages returned to Sol’s Beauty Supplies because of an incorrect, incomplete, refused, or undeliverable address may be subject to additional shipping charges if the customer requests reshipment.
In-Store Pickup
We offer free in-store pickup at our Reading and Pottsville locations.
You will receive an email or text notification when your order is ready for pickup, typically within 24–48 hours during normal business hours. Please wait until you receive your Ready for Pickup notification before arriving.
Please bring your order confirmation and a valid photo ID when picking up your order.
Orders that are not picked up within seven days may be canceled and refunded at our discretion.
Local Delivery
If local delivery is available for your address, the option will appear at checkout.
Local delivery is typically available within a defined service area surrounding our stores and is generally completed within one to two business days after processing.
Customers are responsible for providing an accurate delivery address, telephone number, and any information necessary to complete delivery. Failed deliveries caused by incorrect or incomplete information may result in additional delivery charges.
Out-of-Stock Items
Although we work to maintain accurate inventory, occasionally an item may become unavailable after an order is placed.
If this occurs, we may contact you to discuss available options, which may include:
- Shipping the available items and refunding the unavailable item;
- Waiting for the unavailable item to be restocked when appropriate; or
- Substituting a comparable product with your approval.
We will not substitute an unavailable product without your approval.
International Shipping
At this time, Sol’s Beauty Supplies does not offer international shipping.
Customers should be aware that using a third-party mail or freight forwarding service to send an order outside of the United States does not constitute international shipping by Sol’s Beauty Supplies. Our responsibility for such orders ends upon successful delivery to the U.S. shipping address provided at checkout.
Contact Us
If you have questions about shipping or delivery, please contact:
Sol’s Beauty Supplies
Email: Service@solsbeautysupplies.com
Phone: (610) 375-1066